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GA Pro
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import { useState } from 'react';
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import { Alert, Checkbox, Form, Input, Modal, Typography, message } from 'antd';
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import { ProCard } from '@ant-design/pro-components';
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import { useQuery, useQueryClient } from '@tanstack/react-query';
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import type { ColDef } from '@ag-grid-community/core';
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import PageContainer from '@/components/common/PageContainer';
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import SearchForm from '@/components/common/SearchForm';
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import DataGrid from '@/components/common/DataGrid';
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import PermissionButton from '@/components/common/PermissionButton';
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import CodeBadge from '@/components/common/CodeBadge';
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import AttachmentUpload from '@/components/biz/AttachmentUpload';
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import { complaintApi, ComplaintRow, ComplaintSaveReq, ComplaintSearchParam } from '@/api/complaint';
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import { GRAY, RADIUS, SHADOW, COLOR_ERROR_BG, COLOR_ERROR_BORDER } from '@/theme/tokens';
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const { Text } = Typography;
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const fmt = (v: unknown) => (v as number)?.toLocaleString() ?? '-';
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const COLUMNS: ColDef<ComplaintRow>[] = [
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{ field: 'contractNo', headerName: '계약번호', width: 150, pinned: 'left' },
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{ field: 'agentName', headerName: '설계사', width: 120 },
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{ field: 'complaintType', headerName: '민원유형', width: 120 },
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{ field: 'content', headerName: '민원내용', flex: 1 },
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{ field: 'receivedDate', headerName: '접수일', width: 120 },
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{
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field: 'status', headerName: '상태', width: 100,
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cellRenderer: (p: { value: string }) => <CodeBadge groupCode="COMPLAINT_STATUS" value={p.value} />,
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},
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{
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field: 'chargebackTriggered', headerName: '환수', width: 80,
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cellRenderer: (p: { value: boolean }) =>
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p.value ? <Text style={{ color: '#E24B4A', fontWeight: 700 }}>환수</Text> : <Text style={{ color: GRAY[400] }}>-</Text>,
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},
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{ field: 'chargebackAmount', headerName: '환수금액', width: 120, type: 'numericColumn', valueFormatter: (p) => fmt(p.value) },
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{ field: 'closedAt', headerName: '처리일', width: 120 },
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];
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export default function Complaints() {
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const qc = useQueryClient();
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const [params, setParams] = useState<ComplaintSearchParam>({ pageSize: 100 });
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const [createOpen, setCreateOpen] = useState(false);
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const [closeTarget, setCloseTarget] = useState<number | null>(null);
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const [processNote, setProcessNote] = useState('');
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const [createdId, setCreatedId] = useState<number | null>(null);
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const [form] = Form.useForm();
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const { data, isLoading, isError } = useQuery({
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queryKey: ['complaints', params],
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queryFn: () => complaintApi.list(params),
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retry: false,
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});
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const rows = data?.list ?? [];
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const chargebackCount = rows.filter((r) => r.chargebackTriggered).length;
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const handleCreate = async () => {
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const values = await form.validateFields() as ComplaintSaveReq;
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try {
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const created = await complaintApi.create(values);
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message.success('민원 등록 완료');
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qc.invalidateQueries({ queryKey: ['complaints'] });
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setCreatedId(created.complaintId);
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setCreateOpen(false);
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form.resetFields();
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} catch { /* handled */ }
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};
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const handleClose = async () => {
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if (!closeTarget) return;
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try {
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await complaintApi.close(closeTarget, processNote);
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message.success('처리완료');
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qc.invalidateQueries({ queryKey: ['complaints'] });
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setCloseTarget(null);
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setProcessNote('');
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} catch { /* handled */ }
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};
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return (
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<PageContainer
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title="민원 관리"
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description="고객 민원 접수, 처리, 환수 연동"
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extra={
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<PermissionButton menuCode="COMPLAINTS" permCode="CREATE" type="primary" onClick={() => setCreateOpen(true)}>
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+ 민원 등록
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</PermissionButton>
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}
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>
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{isError && (
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<Alert type="warning" showIcon message="API 미응답" description="/api/complaints 를 확인하세요." style={{ marginBottom: 16 }} />
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)}
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{chargebackCount > 0 && (
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<div style={{
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padding: '12px 20px',
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background: COLOR_ERROR_BG,
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border: `1px solid ${COLOR_ERROR_BORDER}`,
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borderRadius: RADIUS.md,
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marginBottom: 16,
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display: 'flex', alignItems: 'center', gap: 8,
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}}>
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<Text style={{ fontSize: 13, color: '#E24B4A', fontWeight: 700 }}>환수 민원 {chargebackCount}건 — 정산 시 자동 반영</Text>
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</div>
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)}
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<SearchForm
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conditions={[
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{ type: 'text', name: 'contractNo', label: '계약번호', span: 6 },
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{ type: 'text', name: 'agentName', label: '설계사명', span: 6 },
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{ type: 'code', name: 'complaintType', label: '민원유형', groupCode: 'COMPLAINT_TYPE', span: 6 },
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{ type: 'code', name: 'status', label: '상태', groupCode: 'COMPLAINT_STATUS', span: 6 },
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{ type: 'dateRange', name: 'receivedDate', label: '접수일', span: 8 },
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]}
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onSearch={(v) => setParams({ ...v as ComplaintSearchParam, pageSize: 100 })}
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onReset={() => setParams({ pageSize: 100 })}
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/>
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<ProCard style={{ background: '#fff', borderRadius: RADIUS.lg, border: `1px solid ${GRAY[100]}`, boxShadow: SHADOW.sm }}>
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<DataGrid<ComplaintRow>
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rows={rows}
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columns={[
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...COLUMNS,
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{
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headerName: '액션', width: 120, pinned: 'right',
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cellRenderer: (p: { data: ComplaintRow }) => (
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<PermissionButton
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menuCode="COMPLAINTS" permCode="APPROVE" size="small" type="primary"
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disabled={p.data.status === 'CLOSED'}
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onClick={() => { setCloseTarget(p.data.complaintId); setProcessNote(''); }}
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>
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처리완료
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</PermissionButton>
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),
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},
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]}
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loading={isLoading}
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height={600}
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rowKey="complaintId"
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getRowStyle={(params) => {
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if (params.data?.chargebackTriggered) {
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return { background: '#FEF0F1' };
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}
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return undefined;
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}}
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/>
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</ProCard>
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{/* 등록 모달 */}
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<Modal title="민원 등록" open={createOpen} onOk={handleCreate} onCancel={() => setCreateOpen(false)} okText="등록" cancelText="취소" width={560}>
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<Form form={form} layout="vertical">
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<Form.Item name="contractNo" label="계약번호" rules={[{ required: true }]}><Input /></Form.Item>
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<Form.Item name="agentId" label="설계사 ID" rules={[{ required: true }]}><Input /></Form.Item>
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<Form.Item name="complaintType" label="민원유형" rules={[{ required: true }]}><Input /></Form.Item>
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<Form.Item name="content" label="민원내용" rules={[{ required: true }]}>
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<Input.TextArea rows={4} />
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</Form.Item>
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<Form.Item name="receivedDate" label="접수일" rules={[{ required: true }]}>
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<Input placeholder="YYYY-MM-DD" />
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</Form.Item>
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<Form.Item name="chargebackTriggered" label="환수 연동" valuePropName="checked">
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<Checkbox>환수 트리거 (13M 이내 민원)</Checkbox>
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</Form.Item>
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</Form>
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</Modal>
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{/* 처리완료 모달 */}
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<Modal
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title="처리완료 확인"
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open={closeTarget !== null}
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onOk={handleClose}
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onCancel={() => setCloseTarget(null)}
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okText="처리완료"
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cancelText="취소"
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>
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<Form layout="vertical">
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<Form.Item label="처리 내용" required>
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<Input.TextArea
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rows={4}
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value={processNote}
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onChange={(e) => setProcessNote(e.target.value)}
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placeholder="처리 내용을 입력하세요"
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/>
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</Form.Item>
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</Form>
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</Modal>
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{/* 첨부파일 (마지막 등록 건) */}
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{createdId && (
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<ProCard
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title="첨부파일"
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style={{ background: '#fff', borderRadius: RADIUS.lg, border: `1px solid ${GRAY[100]}`, boxShadow: SHADOW.sm, marginTop: 16 }}
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>
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<AttachmentUpload refType="COMPLAINT" refId={createdId} />
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</ProCard>
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)}
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</PageContainer>
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);
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}
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